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Operations · 5 min · November 4, 2024

When the mill prices drop, what we change

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By Dana R.·Published November 4, 2024·Operations

OCC mill prices dropped by about 22% between September and late October this year. That is the steepest short-term decline we have seen since 2020. Here is how we adjust internally when it happens.

Adjustment 1 · Slow the bale cycle

When mill prices are high, we want bales out the door fast — every ton is high-margin and we do not want it sitting on our floor. When prices drop, the urgency to truck a bale out goes down because the per-ton revenue does not justify a freight run if we can wait two weeks for a price recovery.

We adjust the bale-pickup cadence with our mill partner. From weekly to biweekly during the dip. Not glamorous, but it preserves our margins.

Adjustment 2 · Re-grade aggressively

The lower the recycling revenue per pound, the more value we capture by upgrading a box from recycle-only to reusable. So during a mill-price dip, we put extra inspector hours into the regrade station. A Grade C box upgraded to a Grade B with a small repair is worth several times more as a sellable box than as scrap fiber.

This is a margin-protection move. It also happens to be an environmental win: lower mill prices push more boxes back into the reuse stream, which is the higher-value carbon outcome anyway.

Adjustment 3 · Recalibrate buyout quotes

Our buyout quotes — the per-box prices we offer to customers who want to sell us their empties — float with the OCC market. When mill prices drop, our buyout rates drop too, because our recycling-side floor is lower.

We tell customers this directly when we quote. We do not pretend the pricing is static. Customers who have been with us a while expect this. New customers who shop us against a competitor and find a higher quote elsewhere should ask the competitor where their pricing math is sitting in the OCC cycle. If the answer is "market conditions," that is sometimes a euphemism for "we do not know either."

Adjustment 4 · Communicate

The biggest thing we change in a mill-price dip is communication with customers who have recurring contracts. If you sell to us regularly and your monthly check is going to be smaller this quarter, you should hear that from us before the invoice arrives. We email. People appreciate it.

When the market comes back — and it always comes back — the recurring relationships are still there.

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